Customers, Like Children, Shall Be Seen and Heard
My mother went to Finch Finishing School and my dad was a West Point Grad. Together, they believed in the idea that "children should be seen, but not heard." In thinking about the way that message has carried over into the business world, so many leaders today organize their companies with this same principle: employees and customers, should be seen, but not heard. Alexa, my social media side-kick passed this video onto me courtesy of Ron Hudson (via Twitter). The video has a powerful message that we all can learn from - be aware of your actions and be mindful of the individuals who are watching.
Bottom Line:Leaders need to acknowledge that in this highly transparent world, your actions, both seen and unseen, said and unsaid, can profoundly affect others.